SHIPPING & DELIVERY

 

DOMESTIC

 

JOAEN offers complimentary express shipping with all Australian orders over $600 AUD. All orders under $600 AUD will be charged $12 AUD for Standard Shipping or $15 AUD for Express Shipping.

 

All domestic orders are dispatched via Australia post services.

 

For Standard Shipping, please allow 2-8 business days for delivery from purchase date. 

 

For Express Shipping, please allow 1-4 business days for delivery from purchase date. 

 

 

 

INTERNATIONAL

 

JOAEN offers complimentary Express International Shipping on all orders over $1200 AUD. All other orders will be charged $60 AUD.

 

All orders placed will be processed between 1-2 business days of receiving your order. Shipments are sent by DHL and once your order is dispatched, you will receive a tracking number via email. Please allow 3-7 business days for International delivery from purchase date. 

 

International orders shipped to the United States of America, United Kingdom, New Zealand, countries within the EU, Canada, Japan, Hong Kong, Singapore and South Korea, are shipped via DHL Express and are Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country. All international orders shipped to countries other than those outlined above, may be subject to customs fees, duties, or taxes for clearance. This will be the responsibility of the customers and will be calculated, displayed, and charged at checkout, if applicable. Please refer to your local customs website for further information. 

 

Please note that orders above 1200 AUD shipped to the United States may require a formal customs clearance. DHL may contact you to retrieve your federal Tax ID or social security number (SSN) in order to clear your order through customs.

 

All shipping charges are non-refundable.

 

If you require more information on shipping, please email us at customercare@joaen.com.au.

PROCESSING TIMES

All orders placed will be dispatched the same business day if placed before 2pm AEST or the next business day if placed after 2pm AEST.

During busy periods, promotional events and sales, please allow delays on the dispatch of your order.

ORDER TRACKING

You can track your order via your shipping confirmation email. If you did not receive your tracking details, please contact us at customercare@joaen.com.au.

CANCELLING OR CHANGING YOUR ORDER

If you need to change or cancel your order please contact our team straight away on customercare@joaen.com.au.

We will do our best to change or amend the order, however we unfortunately cannot guarantee this. We are unable to make any changes once your order has been dispatched.